About us
your partner for all seasons.
Our History
Our mission
WHY CHOOSE US?
EXPERT TEAM
Each member of our team brings a unique set of skills and knowledge to the table, allowing us to tackle any challenge with confidence and efficiency. From landscape designers and horticulturalists to maintenance technicians and project managers, we have the talent and expertise needed to ensure that every aspect of your commercial landscape is cared for with precision and care.
Customer Satisfaction
At OUTLAND Commercial, customer satisfaction is at the heart of everything we do. We understand that our success is measured by the satisfaction of our clients, and we go above and beyond to ensure that every aspect of our service exceeds their expectations.
customized solutions
Our experienced team takes the time to assess the individual requirements of your property, considering factors such as site conditions, budget constraints, and long-term goals. We then work closely with you to develop a personalized plan that addresses your needs and exceeds your expectations.
Frequently Asked Questions
The pace in which we operate makes us a little different. This started in 2020 with an urgency to become competitive in the snow and lawn industry and has evolved into an intense focus on prompt response times and timely service execution for our Clients. We also invest into our team, equipment and operations to drive innovation and growth for ourselves and our community.
We prioritize structure and transparency within our day-to-day operations. Some tools we use to ensure work is completed on-time and accounted for is GPS tracking on fleet vehicles and equipment and phone apps that allow us to check-in and collect pictures of rendered work. Upon request, we are typically able to provide service history, work logs and before and after photos.
Yes, we are fully licensed and insured. If needed, our management team is able to provide certificates of Insurance and/or licensing information upon request.
We believe quality starts with character and finishes with skill; this is why we start by hiring honest and professional employees. We then train and incentivise them to take ownership of their work and grow within our company.
OUTLAND Commercial Clients have dedicated account managers. This ensures consistent communication and allows us to adapt to the specific needs of each customer. Our goal is to change Points-of-Contact (POCs) fewer than 2x per year. Typically, these are seasonal changes between the lawn care and snow removal seasons.
Property maintenance programs establish curb appeal, enhances the aesthetic feel, and ensures the safety of your property. This protects your employees, customers, real-estate investments and your business.
If we don’t answer your call, our goal is to respond within 24 hours. Occasionally, this may be delayed during weekends or holidays.
We schedule weekly lawn care visits to ensure proper maintenance and upkeep of your property. We also schedule monthly or quarterly meetings to check-in on how our lawn care and snow removal programs are working. Quite often, we adjust service schedules as needed to meet the needs of our Client.
Not only do we specialize in long-term contracts, but we value them. Our typical contract term is 1-3 years, but prefer 3+ years as this enables us to establish strong relationships with our Clients.